Last updated: March 2026
Effective date: March 2026
Legal notice: These terms have been drafted as a comprehensive starting point based on UK SaaS best practice and UK GDPR requirements. They should be reviewed by a qualified UK solicitor before being published and relied upon commercially.
These terms apply to all visitors of inzo.hrzn.co.uk, whether or not you have an account.
Inzo is a product of HRZN Ltd, a company registered in England and Wales ("HRZN", "we", "us", "our"). Our registered office is in London, United Kingdom.
When you use the Inzo website at inzo.hrzn.co.uk (the "Site"), you agree to these Terms of Service. If you do not agree, please do not use the Site.
You may use the Site for lawful purposes only. You must not:
We reserve the right to suspend or restrict access to the Site at any time without notice.
All content on the Site — including text, graphics, logos, icons, images, and software — is owned by or licensed to HRZN Ltd and is protected by UK and international copyright, trade mark, and intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any Site content without our express written permission. The HRZN and Inzo names, logos, and brand marks are trade marks of HRZN Ltd and may not be used without authorisation.
The Site may contain links to third-party websites. These links are provided for your convenience only. We have no control over, and accept no responsibility for, the content or practices of any linked site. Linking to a third-party site does not constitute an endorsement by HRZN.
The Site is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, HRZN disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that:
To the fullest extent permitted by applicable law, HRZN shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of or inability to use the Site.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.
These Website Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These terms apply to registered users of the Inzo platform, including all subscription tiers.
By creating an account, you confirm that:
If you do not meet these requirements, you must not create an account or use the Inzo platform.
Inzo is an AI-powered brand companion platform that helps startups and scaling businesses build, manage, and evolve their brand systems ("the Service" or "the Platform"). The Service includes:
The specific features available to you depend on your subscription tier. We reserve the right to modify, add, or remove features at any time, with reasonable notice where changes materially affect your use.
To access the Platform, you must register for an account using a valid email address and a secure password. You are responsible for ensuring that all information you provide during registration is accurate, complete, and kept up to date.
You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at hello@hrzn.co.uk if you suspect any unauthorised use of your account.
We cannot be held liable for any loss or damage arising from your failure to maintain the security of your account credentials.
Each company or organisation should operate under a single account. If you require multiple users to access the Platform, this is managed through our team seat functionality (see Section 13).
The Platform is available on the following subscription basis:
| Tier | Price | Description |
|---|---|---|
| Free | £0/month | Brand Hub with limited storage and assets. No AI Companion access. |
| Starter | £49/month + VAT | AI Companion access, 500,000 AI tokens/month, 3 editor seats, 2GB storage. |
| Growth | £99/month + VAT | Enhanced AI features, 1,000,000 AI tokens/month, 5 editor seats, 10GB storage. |
Annual billing options are available at a discounted rate. Full feature details for each tier are set out on our pricing page and may be updated from time to time.
All payments are processed securely through Stripe. By providing your payment details, you authorise us to charge your payment method on a recurring basis at the start of each billing period.
Prices are displayed exclusive of VAT. VAT will be applied at the applicable UK rate and shown at checkout.
We reserve the right to change our pricing with at least 30 days' written notice. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.
Where your monthly AI token allowance is exhausted, you may purchase additional tokens through the Platform. Token top-up purchases are non-refundable and any unused purchased tokens expire 12 months from the date of purchase. Monthly included tokens reset at the start of each billing period and do not roll over.
If a payment fails, we will attempt to retry the charge. If payment remains unsuccessful, your account may be downgraded to the Free tier and access to paid features suspended until payment is resolved.
You are responsible for all applicable taxes, duties, and levies arising from your use of the Service, other than VAT which we will account for as required by UK law.
The Free tier is provided without charge and without any guarantee of continued availability. We reserve the right to modify or discontinue the Free tier at any time with 30 days' notice. Free tier users do not have access to AI Companion features.
Editor seats grant full access to the Platform's features within your subscription tier. The number of included editor seats depends on your subscription plan. Additional editor seats may be purchased.
Member seats provide view-only access to your Brand Hub and selected assets. Member seats are available at no additional cost and are unlimited. Members cannot make changes to brand assets, settings, or AI features.
As the account owner, you are responsible for all activity carried out by users you invite to your workspace. You must ensure all invited users comply with these Terms of Service. You must remove users promptly when they no longer require access.
The Inzo AI Companion uses large language models provided by Anthropic (Claude) to deliver brand guidance, analysis, and recommendations. The AI features are intended as a strategic thinking partner and supplement to human expertise — they do not constitute professional legal, financial, marketing, or business advice.
AI-generated outputs may contain inaccuracies, errors, or content that requires human review. You are solely responsible for evaluating and acting upon any AI-generated content. HRZN does not warrant the accuracy, completeness, or suitability of any AI output for any particular purpose.
AI interactions consume tokens from your monthly allowance. Token usage is tracked at the company level and shared across all editor seats. We display your current usage in the Platform. We will notify you when your allowance is running low. We are not responsible if your allowance runs out before the end of your billing period.
We do not use your proprietary brand data or conversation content to train AI models. Anonymised, aggregated, and non-identifiable usage patterns may be used to improve the Service.
The Brand Impact Matrix feature uses aggregated, anonymised data across users within the same industry sector to generate sector-level insights. Individual user data is never shared with or attributed to other users.
You retain full ownership of all brand assets, documents, materials, and other content you upload to or create within the Platform ("Your Content"). By uploading Your Content, you grant HRZN a limited, non-exclusive, royalty-free licence to store, process, and display Your Content solely for the purpose of providing the Service to you.
We retain all rights, title, and interest in the Platform itself, including the Future-Focused Branding methodology, the Inzo AI system prompts and guidance frameworks, all software, interfaces, and systems that make up the Service.
If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free right to use that feedback in any way we see fit, without any obligation to you.
You must not upload or share through the Platform any content that:
We reserve the right to remove content that violates these standards without notice.
You agree to use the Platform only for lawful business purposes in accordance with these Terms. You must not:
Both parties agree to comply with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For personal data you upload to the Platform (such as information about your team members), HRZN acts as a data processor on your behalf, and you act as the data controller. For personal data you provide directly to us (such as your account information), HRZN acts as the data controller.
Our Privacy Policy, available at inzo.hrzn.co.uk/privacy, forms part of these Terms and sets out in full how we collect, use, store, and protect personal data. By using the Service, you confirm you have read and understood our Privacy Policy.
A Data Processing Agreement (DPA) is available upon request and may be required for certain enterprise or regulated use cases.
Each party agrees to keep the other's confidential information (including commercial terms, technical information, and business data) strictly confidential and not to disclose it to any third party without prior written consent, except as required by law.
This obligation does not apply to information that is or becomes publicly known through no breach of this clause, or that was already known to the receiving party prior to disclosure.
You may cancel your subscription at any time via your account settings or by contacting us at hello@hrzn.co.uk. Cancellation takes effect at the end of your current billing period. You will retain access to paid features until the period ends.
We may suspend or terminate your account immediately if:
We may also terminate any account at any time with 30 days' notice for any other reason.
Upon termination:
We do not offer refunds for subscription payments already charged, except where required by applicable consumer protection law. If you cancel part-way through a billing period, you retain access to paid features until the end of that period.
If you are on an annual plan and wish to cancel within the first 14 days of your initial subscription (not renewal), you may request a full refund by contacting hello@hrzn.co.uk. After 14 days, annual subscriptions are non-refundable.
Token top-up purchases are non-refundable once processed.
We aim to provide a reliable and high-quality service but do not guarantee uninterrupted availability. We may carry out maintenance from time to time and will endeavour to provide advance notice of planned downtime.
We reserve the right to modify or discontinue any feature or aspect of the Service at any time. Where a change materially reduces the functionality available to you on a paid plan, we will provide at least 30 days' notice.
To the fullest extent permitted by law, HRZN's total aggregate liability to you in connection with the Service shall not exceed the greater of: (a) the total fees paid by you in the 12 months preceding the claim; or (b) £500.
We shall not be liable for any: loss of profits, loss of revenue, loss of data, loss of goodwill, loss of business opportunity, indirect or consequential losses — whether arising in contract, tort (including negligence), or otherwise — even if we have been advised of the possibility of such losses.
Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other matter for which liability cannot lawfully be excluded or limited under English law.
You agree to indemnify, defend, and hold harmless HRZN, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal costs) arising out of or in connection with: your use of the Service; Your Content; your breach of these Terms; or your violation of any applicable law or third-party rights.
We may update these Terms from time to time. Where changes are material, we will notify you by email or via an in-platform notification at least 30 days before the changes take effect. Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms.
If you do not agree to the updated Terms, you may cancel your subscription before the changes take effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and HRZN relating to the Service and supersede all prior agreements and understandings.
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any group company or in connection with a merger, acquisition, or sale of assets.
These Terms do not create any rights enforceable by third parties under the Contracts (Rights of Third Parties) Act 1999.
Neither party shall be in breach of these Terms or liable for delay in performing, or failure to perform, any obligations if such delay or failure results from events beyond that party's reasonable control.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms, please contact us:
HRZN Ltd
Email: hello@hrzn.co.uk
Website: hrzn.co.uk